People might forget what was bought by them or offered to them but they will never be able to forget the services provided by the rental company. Customer service is the most important area to be targeted in any business. The car rental booking system works towards customer satisfaction which in turn increases the business.
How does customer service help car rental companies to grow?
Providing good customer service is very helpful for a car rental company to grow its business. The advantages of having a good car rental booking system are
Attract New customer.
When a prospective customer searches for your service, the first and foremost thing done by him is get in touch with existing customers to know how the business services are and if it suits his requirements. In this case, good customer satisfaction works in your favour. When an existing customer is satisfied with the services offered he will definitely refer you to new customers. For eg: if the customer has to wait for long hours to get his details filled he will be irritated and the agency might lose its customers but with a proper car booking system the customer details can be captured fast and the services like invoicing, payments etc will not be delayed as the car rental booking system has all the features integrated in it.
Holding your old clients is as important as making new clients. It provides you with the ease of business. If a customer will like your services and is completely satisfied with staff behaviour, he/she is more likely to revisit at your company in the future.
Increase in Online Business Reputation
These days everyone looks for online services. When a customer looks for some service he generally goes through all the reviews and feedbacks and only then makes a conclusion. Customer service plays a major role in this. Only if the customer is satisfied will be given positive feedback on the business.
How to improve customer satisfaction
The following are to be kept in mind to deliver customer satisfaction
1. Never compromise on the quality of service by offering any cheap deals or extras, it spoils the reputation.
2. Ask for feedback and reviews from the customers by giving them a survey form at the end of the rental transaction. Work on the suggestions given by the customer take it seriously.
3. Look for any reviews given online and make changes accordingly.
4. Train your employees to be soft-spoken so that the customer is assured that he is speaking to people who are willing to offer their services happily.
Which software to choose for the rental business
There are much software’s in the market which is available for the rental business but the software to integrate all the features required and also achieve customer satisfaction is the criteria. These criteria are satisfied by the Moiboo Software.
Moiboo software is a car rental booking system which helps in making the operations easy. The first step is the bookings. The software helps the customer make an online booking of the vehicle he desires from the website and block the date when he wants the vehicle. Since it is online the customer is saved the task of visiting the agency for booking. It saves the customers valuable time and he gets to choose his desired vehicle.
The other task is getting customer information updated. The CRM feature helps to maintain all the customer details and if the customer visits again he need not give his details again. It can be recalled from the database.
The tracking facility of the software helps the driver to find the details of the customer and the customer, in turn, can check the location of the vehicle and the driver. The proper communication between the driver and the customer increases customer satisfaction.
The invoices on completion of the services can be generated immediately from the software without wasting time. The customer need not come to the agency to collect his invoice. He can get the invoice from the agency through an Email or SMS or through Whatsapp saving both time and paper.
Moiboo software has the following features in it which serve the purpose of the rental business.
- Recurring invoices
- Vehicle management
- Vendor management
- Document management
- Mobile App
- Digital agreement
- Fleet Management
Winning customers and keeping them happy is the key to a successful business. It is very important to retain existing customers to win new customers. The car rental booking system helps in a great way to achieve customer satisfaction.
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