Hi there,
Your customers are already checking WhatsApp and email more than anything else. That’s why we’ve made it even easier for you to reach them directly from Moiboo so you can keep your workshop top of mind and your customers coming back. Here’s how you can start making the most of WhatsApp and email with just a few clicks.
Why WhatsApp & Email Matter for Retention
Let’s face it: your customers are much more likely to read a WhatsApp message than answer a call or pick up a flyer. WhatsApp is quick and personal, with near-instant replies. At the same time, email remains the go-to for formal updates like invoices, reports, or anything your customers want to keep on record. When you use both, you’re not just communicating; you’re building trust, saving time, and making sure your customers always know what’s happening with their vehicles.
What You Can Send on WhatsApp
Moiboo’s WhatsApp features aren’t just about sending texts; they’re about keeping your customers informed, happy, and ready to return. Here’s what you can do right now:
- Instant Service Acknowledgements: Send a quick confirmation as soon as a vehicle is checked in. Your customers will appreciate the immediate update.
- Real-Time Job Status Updates: Let your customers know as soon as work starts, finishes, or if there’s any delay. No more waiting or wondering.
- Automated Reminders: Set up reminders based on time, mileage, or parts so your customers never miss a service, and you never miss an opportunity.
- Quotes & Invoices for Approval: Share quotes or invoices directly on WhatsApp, so customers can approve with a tap, speeding up the process and reducing follow-up calls.
- Feedback Requests: After service, send a quick feedback link, making it easy for customers to share their experience and for you to keep improving.
All these features are already available in your Moiboo dashboard no extra apps, no complicated setup.
What You Can Send via Email
Some updates are best sent formally, and Moiboo’s email tools make it simple:
- Formal Service Reports: Share before-and-after photos, detailed work done, and recommendations for next time. Customers can keep these for their records.
- Digital Invoices & Receipts: Send PDF invoices and receipts directly to your customers’ inboxes. No more paper, no more lost bills.
- Monthly Account Statements: For your B2B or corporate clients, send professional account statements through the Customer Portal. It’s all automated, so you stay organized.
- AMC/Contract Renewal Notices: Remind customers about upcoming renewals or contract expirations with a timely, professional email.
Try It This Week
Not sure where to start? Pick just one message type like automated service reminders or instant WhatsApp acknowledgements and turn it on this week. It takes just a minute to set up, and you’ll see how much your customers appreciate the extra attention.
Already Included, Ready to Use
All these WhatsApp and email features are already part of your Moiboo account, no extra costs, no hidden add-ons. If you haven’t tried them yet, now’s the perfect time. Log in and turn on WhatsApp reminders or send your next invoice by email. Your customers will notice, and they’ll keep coming back.
Warm regards,
The Moiboo Team